Returns & Exchanges
At Dionis Goat Milk Skincare, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns on unused or gently used products within 30 days of the delivery date.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the products are well-protected to prevent damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing